Get super deals on round trip fares for select sectors. 9.3.5 Denied Boarding compensation will not be paid by us if: 9.3.5.1 Carriage has been denied for reasons beyond our control; or 9.3.5.2 You have refused to undergo a security check or obey lawful instructions given to you by us or on our behalf; or 9.3.5.3 There are any other circumstances which entitle us to refuse to carry you, including, but not limited to applicable law or application of these Conditions of Carriage; or 9.3.5.4 You are traveling free; or 9.3.5.5 You are traveling on a charter flight; or 9.3.5.6 You present yourself with a lost, stolen, fraudulent or otherwise suspicious ticket.
7.5 Reimbursement of medical expenses Except on flights to or from the United States, if you are taken ill during the flight due to a condition which pre-existed the flight or due to your pregnancy, you will reimburse to us any expenses incurred as a result of treatment onboard the aircraft, transporting you on the ground, or treatment provided by third parties.
If you have purchased your ticket through an Authorized Agent and the Authorized Agent has failed to provide details of applicable taxes, fees and charges, resulting in no payment, or insufficient payment, of such taxes, fees and charges, you must pay the relevant amount at the airport before you are entitled to carriage.
10.2 Involuntary refunds 10.2.1 If we cancel a flight, fail to operate a flight reasonably according to schedule, fail to stop at your destination or Stopover, or cause you to miss a connecting flight in circumstances where you hold a Confirmed Reservation and adequate time existed to make the connection between the originally scheduled time of arrival of your flight and the departure time of the connecting flight, the amount of the refund shall be: 10.2.1.1 If no portion of the Ticket has been used, an amount equal to the fare paid; 10.2.1.2 If a portion of the Ticket has been used, an amount not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used.
9.3.7 Where you are denied boarding from a flight operated by us from an airport within the EU, in circumstances where you hold a Confirmed Reservation, have met the applicable check-in deadline and are not precluded from boarding by reason of application of these Conditions of Carriage or for other reasonable grounds, and are not traveling free of charge or on a reduced fare not generally available to the public, you may be entitled to benefits and you should ask us about those rights, where relevant.