Etihad Airways introduces new initiatives to ease check-in during the holiday season

Dec 12 2017

To ensure guests enjoy a convenient travel experience during this busy season, Etihad Airways has rolled out new initiatives, travel tips and reminders to save time that would enable seamless travel experience.

Early Check-in

Early check-in is also available at the Dubai Travel Mall, and at the Al Ain and Abu Dhabi City Terminals. Guests should arrive at Abu Dhabi International Airport at least three hours before take-off, accounting for extra road traffic.

Family Check-in

Each morning in Terminal 3, between December 12-24, a dedicated ‘Family Check-in’ area will be available for guests travelling with young children and infants. Extra Etihad Airways staff will be available on site to assist, and additional signage will ensure a seamless airport experience.

Check-in and Boarding Times

Economy Class check-in for non-US flights opens three hours before departure and closes one hour before departure. Guests travelling to destinations in the US must check in two hours before departure and present themselves at the US Customs and Border Protection facility no later than 90 minutes before departure. Boarding for all Etihad Airways departures closes 20 minutes before departure for guests in all classes.

Given the significant increase in demand for check-in on the first day of the school holidays, Etihad Airways will relocate check-in for the following flights on the morning of December 15 only to Terminal 1:

· EY097 to Istanbul (IST) departure time 0850

· EY091 to Athens (ATH) departure time 0915

· EY535 to Beirut (BEY) departure time 0930

· EY513 to Amman (AMM) departure time 1045

· Etihad Airways mobile app

With the Etihad Airways mobile app, guests can check in 49 hours before departure and download an electronic boarding pass for presentation at the bag drop and when boarding their flight. As a special offer for guests booked to depart on Etihad Airways services from 6 pm on Thursday 14 December until 12 pm on Sunday 17 December, guests that check-in using the Etihad Airways mobile app and present their mobile boarding passes at bag drop, will receive an additional 5kg of checked baggage allowance per booking reference number.

Online Check-in

Online check-in is also available on Etihad’s website, etihad.com. For those guests who have checked in online but are unable to print their boarding passes at home or the office, self-service kiosks are available in Terminals 1 and 3 to print their boarding passes before proceeding to the bag drop.

Moonlight Check-in

Etihad Airways is offering special rewards for guests using the Moonlight Check-in service, which is available from 12 - 24 December at Abu Dhabi International Airport Terminal 3. This service allows guests for all Etihad Airways operated flights to check in four to eight hours before their scheduled departure at specially marked Moonlight counters in Terminal 3, between 4 am and 6 am, and 4 pm and 6 pm. Guests using this limited-time service will receive an additional 5kg of checked baggage, 2,500 Etihad Guest Miles and vouchers for select Duty-Free and food and beverage outlets.